Email is probably an inescapable part of your business, and it ought to remain so until you discover an alternative tech-free dimension for business communication. Ever since the inception of the internet, emailing is one thing that has remained constant for businesses. To state the obvious, communications done via emails are very different than doing so in-person or over the phone. It requires you to use mechanical language, industry jargon, and trite phrases to convey our message without getting misinterpreted.

Not much to your surprise, even the regular innocuous-seeming words irritate recipients the most when used in an email. Adobe took a look over the inboxes of 1,000 white-collar workers in the United States and the survey recognized some common phrases that people find most frustrating in emails. Here are the annoying phrases that made it to the list:

  1. “Not sure if you saw my last email” (25% – making it the most obnoxious)
  2. “Per my last email” (13%)
  3. “Per our conversation” (11%)
  4. “Any update on this?” (11%)
  5. “Sorry for the double email” (10%)
  6. “Please advise” (9%)
  7. “As stated previously” (9%)
  8. “As discussed” (6%)
  9. “Re-attaching for convenience” (6%)

So, if you do not intend to annoy your potential customers, strike those phrases from your draft emails now! Adobe’s survey also found that people are using email as the primary source for business communication. People check work email 3.1 hours on an average day. The survey also offers some seemingly obvious email etiquette hints that most people ignore:

  • Don’t send too many emails too often (this ticked off 45% of respondents)
  • Don’t sell/recommend products that don’t match the audience’s interests (33%)
  • Never send offers that have already expired (22%)
  • Don’t misspell the recipient’s name (17%)

Email still has its own major advantages over popular social media marketing. The best one being the ability to send a message to a group of people without disclosing their identities to one another. It is the best paperless way for you to keep recorded accounts of the correspondence between you and your business contacts. Work email habits are even changing the ways businesses function today. Do not let email communication and interpretation become one of the many obstacles you face in your business every day.